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November 20, 2009

Ohio Pure Water Company :: Testimonials

Testimonials

Updated August 20, 2009

Mr. Moore,
Thought you might be interested in seeing my finished product. I used 1” PEX to match my main water line common off my expansion tank and Shark Bite connectors to make all the connections. I put in ball valve bypasses as you can see off of the main water line to isolate the system if needed. I ran the ½ drain lines up and into a 1 1/2 “ drain from a downstairs bathroom sink I could access from the basement where this system is. The install went pretty smoothly; had to redo 2 joints for leaks but it is fine now.
Have had this up and running for about 6 weeks; the system is running flawlessly, my water is clear and no more buying bottled water to drink!! Thanks so much for your good advice and guidance with this system; I’d highly recommend your company to anyone.
E. Fish
Milton, NH

Hello,
One of your people there asked me to send pictures of my Clack WS1 all assembled. Well, here it is.
T. Haugen
Bemidji, MN

Good morning,
Being a first time amateur installer/plumber, I have installed both the Clack WS1 water softener and the Fleck 7000 carbon filter successfully. They have been working great for about two weeks now without a single problem.
The Clack WS1 was a very user-friendly valve to install and program while the Fleck 7000 was a very simple valve to install but the programming interface could be a little more intuitive. Regardless, the setup of these water filters went very smoothly. The hardest part of the installation was to do the plumbing to connect these 2 units to the water line, as a 20-foot long plumbing loop had to be installed to get to the location where I wanted them to be located.
Overall, I am very pleased with the products as well as the service I have received so far from Ohio Pure Water Co. I specifically appreciate talking to Dave, Charlie, and Jean for this project. To show my appreciation to you folks, I have taken some pictures and attached them here for your viewing pleasure. Thank you.
Cheers,
Vince from southern Ohio

Jean & Charlie,

Thank you both for your help in selection help and final installation tweaks for my Fleck 5600SE. Everything went smooth as silk!

You'll notice in the photos that I doubled the length of the copper flex lines to accommodate for the taller height of the Flex 5600, replacing my old Kenmore that was somewhat tucked under the stairwell. Also, living in Northern California, note the earthquake strap...just in case.

Having dealt with a salt block before, I prudently moved the brine tank out front for accessibility. I used 3/4-inch pvc for the valve drain line which has a run of about 20 feet. Finally, that's the brine tank safety overflow that runs through the wall to my bone dry crawl space.

Thanks again!

Norm

OPWC
Thanks for the great prices, products, customer support and installation instructions. At least one friend has since purchased the exact same unit from you guys based on my recommendation. He also could find no better deal shipped nearly as fast.
Both orders were waiting on our porch 2 days after placing the order. Install was a piece of cake and we saved $$hundreds$$ over some of the water treatment systems out there!
Sincerely,
M. Graham
Franklin, OH

I just want to complement your customer service. Jean is awesome! I've been researching my water problems on the Internet and making calls to various vendors over the last week to no avail.
Once I contacted your company and talked to Jean, I was finally on the course to finding the resolution to my problems. Jean stuck with me helping me through testing my water, analyzing what my needs were, basically walking me through step by step until finding the best resolution and product to solve the issue.
Any company can sell you a product but backing that product with good customer service is a rarity these days. I just want to commend you and Jean on exceeding my expectations. I almost can't wait to buy something else from you.
Thanks again,
R. Moore
Casstown, OH

OPWC,

Our water softener is now installed and working great.

Thanks again for working on this with me in selecting the right size mineral tank (35"). You can see in the pic why I needed a short one!

Tell Charlie thanks as well.

D. Wolin
Garden Valley, Idaho

Hi Mr. Moore,
I went ahead and ordered a 64000 grain water softener with the Fleck 5600SE metered valve. I went for the larger unit because in the summer months we usually have five people and up to 10 on weekends.
The larger unit seemed prudent. I have to comment that the installation went very smoothly. The instructions I downloaded were very clear and comprehensive. The stainless steel flexible connectors made the installation a snap.
By the way, this unit replaced a Culligan installed in 1976, 31 years ago when the house was built. It still worked, but the valves were leaking (weeping) through the discharge tubing constantly. Culligan wanted $180.00 for new parts and another $150.00 to install them, and I still would have had a 31 year old unit.
That money went a long way toward purchasing a brand new Ohio Pure Water Company system. I couldn't be happier.
Cheers,
R. McDonald
Gladwin, Michigan

Hi Jean,

I meant to email you sooner, but.... I received and installed the new turbine assembly, and it all works fine.

I just want to sincerely thank you for the professional, "no-hazzle" replacement. It's a pleasure to experience this superlative level of service.

J. Mooney

O Fallon, Missouri

Mr. Moore and Team,

Thank you for your excellent support and quick response. Our water was in bad shape from recent water table changes that were causing some turbidity and coliform/intestinal problems for me and my family.

We were able to easily install the product you supplied with the well written instructions and new materials all properly supplied, with the help of a professional plumber, who commented that your prices beat the local competition hands down.

Faced with the real prospect of having to hook up to a local water company with an expensive and labor intensive line run on both the township and property owners responsibility, we are glad we chose your business to work with.

Thanks To All,

Carl

Chadds Ford, PA

OPWC,

Here is a photo of my installation. Everything went very well, and was easy to install. It all works as advertised, and for a fair price.

Our water is better than city water for the first time in 30 years. Combined with a storage tank I put in to fix a low-yield well problem too, we just don't know what to do now with our problems fixed!

Thanks,

G. Thibodeau

Swanton, OH

To Whom it may concern:

I wanted to write to you as I said I would in regards to my experience with shower filter. I live in Rochester, MI in an apartment and the water was very harsh prior to installing it. I noticed a difference in the showering immediately as my hair and skin seemed much softer.

Two weeks after I installed your filter, this apartment complex spent $16k on a new water system, softener, etc. After that, your filter was even more effective....to the point that I can actually drink the water from the shower tap.

I am so pleasantly surprised at the effectiveness of such a compact little tool and I wanted you to know. Thank you so much and I will refer people to your business as well.

Regards,

Connie Smith

Rochester, MI

CK,

I ordered the Rust Out online and before I could turn the computer off, DHL had delivered it. How'd you guys do that!?!

It did the trick. I gave it two shots. Thanks! I informed an associate in Alabama that OhioPureWater.Com is #1, AAA, 5STAR. She visited the web site and was impressed. I told here that you guys are my water gurus for life!

If I had the cash, I'd startup an OhioPureWater Franchise here. Good service, like you guys do, would bust this place wide open. Here, you're lucky if the service guy will show up in the same year you made the call!

Anyway, thanks again. You guys did it again!

Al Toman

Swansboro, NC

Mr. Moore,

I placed the order online, with comments about the 7000 valve for the Nitrate system. Thanks so much for your help. I first dealt with Ohio Pure 3 years ago, and your service at that time brought me back this time. I was not disappointed and certainly plan on coming back in the future.

Thanks again,

B. Rush

Quakertown, PA

My softener arrived quickly and was easy to install. However, there was a problem that occured during the first regen. Some of the resin was blown out of the drain during the backwash.

I contacted Ohio Pure Water Co and explained my problem to Mr. Charlie Moore. Mr. Moore was great to deal with. We discussed the problem and decided that I needed to lower the backwash flow rate. Mr. Moore rushed me the new part (back wash flow control orfice). I installed it and the probled was instantly cured. Mr. Moore then sent me more than enough resin to replace what was lost down the drain.

I now am enjoying the best water we have ever had in the 30 yrs we have lived here. It took me a long time and a lot of research before I took a chance and ordered my softener online. I'm very happy with it and Ohio Pure Water Co.

J. Marsh

Temperance, Michigan

Installing the water softener with the instructions that were given online made it easy to do.

The instructions even showed me how to fill my tanks and adjust the float rod in the brine tank. There was nothing missing from the instructions. They were long but very helpful.

I would recommend anybody wanting to buy a water softener that they buy it from Ohio pure water Co. and they will be able to install it themselves and at the same time save a lot of money.

R. Kramer

Mt. Vernon, Indiana

Dear Mr Moore

In my work life I deal with many industrial customers and vendors. And in my personal life, like most people, I deal with stores and online retailers, repair service people, fast food drive-thrus, etc. They mostly provide the wrong products or poor quality, or poor service, and often at very high prices -- even in the most simple and straightforward situations.

So I am thrilled to have found your company to help me with my somewhat complex home (well) water quality problems.

I installed my new water softener without a problem -- due mostly to your excellent illustrated instructions. And I am very pleased with the quality of the equipment. And, when I had a question about the master programming of my Fleck 7000 control valve, Jean and Charles offered to call me at home on a Friday evening at 8 pm Ohio time to walk me through the necessary steps. It only took a few minutes with me in front of the unit and Charles on the phone.

I'm telling everyone I know about you company. I live in Kinetico country (about 8 miles from their world headquarters in Newbury, Ohio). People around here are used to paying big dollars. So they are really surprised and delighted to hear that they can get straight talk, great products and service, and much lower prices from Ohio Pure Water.

With best regards

M. Hunter

Chardon Ohio

After a few frustrating days of calling "Fleck" dealers all over the United States (including the company which installed our unit) and receiving answers such as, "we don't sell parts, we are too busy, we'll call you back later, leave a message, that requires a service call, etc," my web browser displayed your company's website.

I contacted a woman named "Jean" and she spent a fair amount of time helping me analyze my problem, find the correct part to correct the problem, place the order for that part and wish me a Merry Christmas. We are not talking about a complete system here, we are talking about a $30.00 part. In reality, we are talking about excellent customer support from people who know what they are talking about.

So, Jean, thank you so much for your assistance.
Merry Christmas to all at Ohio Pure Water Company.

Ed
Woodbury, Minnesota

Ohio Pure Water Co,
I received my order on Tuesday after ordering it on Saturday. I am really impressed with your service. You kept me more than adequately informed all along the way and were astoundingly quick. I already have my brine tank repaired and back in service. I have bookmarked your website and your company will be my first choice for all my softener repairs and purchases in the future.

Thank you,
S. Dye
Vienna, WV

After doing our due diligence we chose Ohio Pure Water Company

1) expert advice on current water conditioning needs
2) a product with excellent quality / reputation

The installation was straight forward, interesting project assembling the water conditioner. To help with our well water odor we choose the optional media filter KDF85. Results are outstanding, compared to our original installation Culligan, we now have quality water.

DMS

Dear Charlie and the Ohio Pure Water Co. crew,
I just wanted to write to say thanks for the excellent installation instructions available on your website. Thanks for the tips and advice as well, Charlie. The installation of my softener couldn't have been more clearly illustrated. Here's a shot of the softener and sediment filter installed. I think I need to add one more ball valve to prevent backflow from the house lines when changing the sediment filter, but other than that, it's working perfectly.
Thanks again,
B. Wood
Burton, Ohio

Thank you! I have placed an order for this item online. I just wanted to tell you that I appreciate the prompt and informative replies I received from you. I could have bought a water softener from a lot of other places, but because of your excellent, courteous service, I decided I would rather do business with you. I will not hesitate to recommend you to friends, and make future purchases from your company!

Thanks,
-Dave

Thanks for all the help, the fine web site instructions, installation book, and your step by step "how to" over the phone.
Here are some photos of our new, model 2510 water softener that my wife and I installed yesterday in less then four hours. Notice the suds in the sink. My sister who just arrived last night couldn't believe how much rinseing it took to get the soap off of her face. The water is drinkable from the tap, may be able to get rid of our reverse osmosis unit. No clorine now.

Thanks again,

B. Gillespie

Hello;

I received my new water softener (2510 SE) 6-6. Installed today, 6-7.

I am no plumber, but due to your web site, offering very simple easy to follow instructions and pictures, the installation was a breeze. Only took a couple of hours total time. This installation was a replacement for my 10 year old Cole-Massey softener. When my iron filter gives out, I will replace it with your filter of course.

Thank you for a great product at a great price (and free shipping!) You saved me about a thousand dollars. The local plumbing company wanted $1695 for comparable equipment--no installation included.

The new unit is now in the second stage of it's first regeneration and working perfectly with no leaks.

Best regards,

D. Somers

Reidsville, NC 27320 (a very Satisfied customer)

I want to thank you for the excellent technical support and customer service that you provided during my recent purchase of water filtering and softening equipment. I really appreciated the time that you spent explaining my options concerning equipment choices. Attached is a photo of the installation of the equipment which I purchased from you. I also had the help of an excellent plumber, Glen Caldwell of Mid Michigan Water Conditioning (586) 726-6300 in case any of your other Detroit-area customers need help.
J. Dittrich

Hello,

Attached is a photo of my new water softener. Feel free to put it on your website. We had our first regeneration which went well.

Regards,

S. Scott

Just wanted to say thanks for the excellent product, customer service, and overall experience of dealing with the Ohio Pure Water Co. I received my 48,000 grain softener system two days after ordering it and installed it myself last night. The instructions were easy to follow and my water quality is fantastic.

Thank You,

J. Stubbs

Minster, Ohio

Dear Ohio Pure Water:

First order of business; I would like to thank Mr Charlie Moore for such an excellent explanation of the two systems of water treatment I was inquiring about, Greensand and Chlorination. I have been in a predicament that has terminated my trust of any local companies that offer similar products as they have reverted to traditional salesmen that are out to oversell what is actually needed and take advantage of the less informed.

Let me begin by stating that none of that occurred with Charlie. I was delighted to get straight forward answers to my questions. I know you think that would be common place in most business but let me state that yours was the first company, I have tried 4 local and 3 Internet, before coming to yours and getting the facts and friendly help that he provided. This is extremely significant considering I am getting help from Ohio when I reside in the Tampa Florida area.

He is an extremely valuable asset to your company and if you ever decided to venture into the Florida market I would recommend him as your leading representative.

Thank you very much,

B. Hilker

As promised, a picture of my new water softener. Believe it or not, there is a furnance, tankless water heater and the 2510 in a space the size of a small closet. We had a 50 gallon water heater and no room for the softener.

It (the water heater) was old and we replaced it with an Aquastar 125B tankless heater. Not only do we have unlimited hot water, but unlimited, soft hot water. Again, thanks for everything. I can't imagine calling Sears or Home Depot with a regeneration question and getting any kind of a real answer.

You are a top rate dealer and I will gladly recommend you to all of my friends.

B. Kaiser

I have finished installing my Fleck 2510. Everything appears to be operating fine. You can include the following in your Testimonial Section.

The Fleck 2510 arrived in 3 days. The online instructions made installation simple. The same day email response appears to be standard. If you can install a sprinkler system with an electronic timer you can install one of these water softeners.

I saved $900 buying this unit from Ohio instead of purchasing it locally.

P. Campomenosi
San Miguel, Ca

Thank you OPWC. You are the best company I have ever purchased from; internet or local retailer. Customer service is 5+ star. I will be purchasing all my water filtering need from you.

D. Berfiend

I just wanted to drop you a quick note about the water softener I ordered last week. I can't tell you the last time I've been so happy with both a product and the customer service I received from an Internet purchase. I ordered my system ( Fleck 5600 ?? Timer Control Valve Water Softener) on a Sunday night, it was sitting on my front porch when I got home on Tuesday, I had it assembled that night and completely installed by Wednesday evening. I couldn't be happier with the way things went. In fact, I went out to bizrate.com and left you guys a positive review. I hope people will read it and direct their business your way. Just for the heck of it, here's a picture of my system, installed. Actually, this shows just the brine tank. The resin tank sits behind the shoji screen. Eventually, the whole system will sit in a utility closet, but this arrangement will work for now. Thanks again for everything. - B. Rencevicz

Thank you Ohio pure water. My order arrived at my house on time and as promised. Looking forward to doing more business with you in the future. Wished I knew about you last year ,could have saved alot of money. Thanks again. K. McMahon New Hanover Twp. Pa.

Hi I purchased a 130 gallon mixing tank from you and just wanted to say thanks. It works great after taking out the old steel tank full of black water. Everything is working fine. It cost me $27 to buy the fittings to hook it up. Culligan wanted to charge me $1200. I paid you $489 plus $27 so I saved over $600! If I need anything else I will look here first. Thanks
Jim

Just want to pass along that my experience with OPWC, the Fleck water conditioner and on line support has been great and as advertised. Even though a bit anxious about the process, the on line directions were clear and easy to follow and so far I'm very pleased with the unit.
Enclosed is a picture of this "part time" plumber's installation. Keep up the good work OPWC!

Dave M.

I recently purchased a water softener system from you, and I just want to let you know how satisfied I am with your service and products. I ordered the system on a weekend; you shipped it on Monday and I had it on Tuesday. I put the system in the following weekend and it works great. It's a 48,000 grain unit with the Fleck 2510 Demand Controller.
I had considered buying my new softener from a local company, but they wanted double your price for the same equipment (installed). Of course I had to install your system myself, but I saved enough money to replace my pressure tank and all the associated plumbing. And I still have money left over for an RO system.

Thanks again,

M. Brueggeman
Davisburg, MI

I just want to thank you for the great service. I ordered a Fleck 5600 water softener online and received it a few days later. Everything was exactly what I expected. The total installation was completed in just a couple hours. The unit works great. I really think you folks need a pat on the back because you are running a great business. You have great prices; good quality and you take care of every detail. I will be referring you to all of my family and friends. Keep up the great work and thanks again.

T. Biehl
Mound, MN

Completed the installation this past weekend. All went very smoothly and am enjoying the soft water. Attached is a photo of the installation. I replaced an old softener which had been out of service for many years. Since I live in Florida and freezing temperatures are not a problem I buried similarly to where the old unit was located, then did a few customized modifications and I was in business. Thanks for all the support from start to finish.
B. Widmer Palm Harbor, Florida

I Thank you for a great experience: I ordered the Fleck 5600SE unit over the phone, and it was one of the smoothest transactions I have had in a long time. Your sales people are great, friendly, and respectful. Thanks again. Order arrived in great condition; something I don't get all the time as I receive shipments every day from UPS where I work as parts manager. I will make it a point to recommend your Co. every chance I get, I have already recommended you to a fellow worker in the sales dept. besides selling copiers he is also a real-estate agent for Century 21.

Again thank you

R. Sarkissian

I like your website and prices so much I decided to do a *reverse* testimonial. :-) A certain home with hard water was simply left untreated for some years. Why bother? Here is a close up of *inside* some 3/4 inch copper pipe: Just imagine drinking water through that! Yummy! So simply do nothing and you too will get very good at replacing pipe - one piece at a time or all at once - throughout your entire home! It is good to know how to do these things, and copper isn't all THAT expensive anyway. Same goes with water heaters. Nuttin' to it: Just replace *everything* as often as necessary. As long as you live. Why bother with a water softener? Plumbing is fun! Sincerely, J.Z. in York, PA. (who, um, highly recommends shopping at OhioPureWaterCo.com before 'enjoying' the above.)

Thank you for such prompt and professional handling of my order. I look forward to doing business in the future with you folks. Also, Charlie was a pleasure to talk to and very patient with someone such as myself that is basically lost in this field.

Just before I found your website, I had become extremely frustrated and angry with a sales representative from **.com. He treated me very poorly and had me running the other direction. That is what brought my business to your firm, and I will be sure and refer all family and friends and co-workers to your business.

Thanks Again!

E. Anderson

Hi folks, I ordered a 5600 12 day timer softener on 01-24-05, and it arrived on 01-26-05. Excellent!!!! You responded to my call and my e-mail very promptly, thank you. Your web site is very user friendly, the instructions are very good and plain down to earth. Anyone with basic skills should have no problem installing your systems. If anyone should need help with copper pipe, they can go to www.copper.org, copper tube handbook: VI. Soldered Joints for help. After finding your site, experiencing your personal contact, excellent prices, super fast shipping, ease of installation, (with your super clear instructions), I have to wonder why anyone would even look anywhere else for this line of products!! You have me sold!! Thank you,

W Moore SE Ohio

Did some internet research/price shopping on water softening and ultraviolet disinfection systems, and just wanted to say your website is absolutely outstanding. The informative Help links for your various
products, how to test water quality and figure gpm, etc. are excellent. Including shipping in already very reasonable prices is just icing on the cake here.

I enjoyed the Ice Machine pics from Iraq as well. God Bless Our Troops! Just ordered the Sterilite model S8QPA from you as a result, and intend to send a few people I know your way. :-)

John Z.

My Ohio Pure Water installation. It has a whole house filter, water softener, and RO system. The salt tank is in the garage so I don't have to haul salt downstairs to the basement. I just had to drill a hole in the rim joist to pass the brine mix to the softener. I plumbed the RO system with a splitter so that one branch goes to the kitchen RO faucet and the other goes to the refrigerator icemaker / water dispenser. It was a very easy install using the CPVC components since my house was done in CPVC. I made sure I used shutoff valves that were full flow without reduced area.

Thanks again for your great products.

Gary W.

Just a few lines and a promised photo of my new system. Thank You for your patience and help on the installation of this system. I appreciated the help on getting the controls set and in operation. We could feel the difference in the water on the first day. I can wash my car and don't have to wipe it to keep it from spotting. Should we encounter any problems, we know we can depend on you for help. Thank you again and we wish you all a very Merry Christmas and a nice New Year.

J. Herget

Attached are a couple of pictures of my water softener installation. I tested my water with a kit from Lowes and it showed a hardness of about 15 grains although the water department reported 13 grains. Thanks for the help getting the softener set up for operation.

T. Beacham

Just wanted to let you know that I placed my order today. I went with the 2.0 cu-ft carbon unit with the 2510SE valve. Thanks very much for taking time to answer all of my questions. I have contacted one or two other companies and my decision to purchase from your company was based on you having the product that I need, having a well organized web site with pictures of your products and all prices and options listed, having choices of colors for the tank (I wanted a blue tank to match my other equipment), having a good warranty and return policy, and on the excellent communication I received from you.

I really do appreciate it and will certainly contact you if I have future needs.

Sincerely,
S. Whisenhunt

Your company is simply the BEST!!! I cannot believe the generosity, promptness, etc. of Ohio Pure Water Company. I would really like to commend you and your team on what I would consider PERFECT customer service. Would it be possible for you to give me the name and address of the president of your company? I really want to make sure that he or she knows what a fantastic job you're doing, and that the entire company culture is superb.

Thank you again tremendously for the unparalleled customer service, and incredible value of the products sold (your company was less expensive by a long shot on everything I purchased).

Regards,
S. Krajewski

I just wanted to thank you for your great service. A few weeks ago I decided to replace the water softener in my parents home. They had a very old system from a local water company that was regenerated via a timer and would regenerate every 3 days. The system was very undersized. The water they receive in their home is from public supply but from underground springs and has a TWH of 24.

I ordered a 48000 grain softner from you with a Fleck 4800 SE control valve and round brine tank. To my surprise it came within two days of order. Installation was simple and I saved over $1,000 buying from you.

Your web site is very informative. I will be ordering a twin tank system from you for my home. Keep up the good work and best wishes.

Sincerely,
S. Orkoulas

Ohio Pure Water has a very comprehensive web site, great sales and installation support, and excellent prices. But what makes them a truly great company is their no hassle, no quibble product support when there's a problem. In my case, I had not one, but two problems with my purchase.

I bought a greensand filter with a 2510 control and a water softener with a 5600 control. The 2510 came configured incorrectly - human errors happen. OPWC immediately sent me the correct 2510 and sent UPS to pick up the incorrect one - no additional charge.

After my systems were installed, I noticed a problem with the backwash flow rate with the 5600 control - mechanical problem. OPWC sent me a new control which solved the problem. Again, I was not charged shipping in either direction.

I had planned to by a Reverse Osmosis system from another reliable company I know, but after the support I experienced with OPWC, I bought it from OPWC instead!

With this kind of after-sale support, I will definitely recommend OPWC to anyone who is looking for water treatment equipment.

Ron S.

Just wanted to drop a line to say thanks with my testimonial. My first call to Ohio Pure Water was to order a comprehensive H2O test kit. Jean walked me through the order and shipped it right away. After testing my water, I called back to get a recommendation. After discussing my options with Charlie, I purchased a Greensand Filter System. The product delivered the next day. I put together the treatment system in one evening and plumbed it into my water supply the next. My wife and I could not beleive the difference in our water! It is wonderful!

I was quoted $2500 installed for a treatment system from Kinetico, a well known company. I tested my water and installed the Ohio Pure Water system for under $1000. A week later, my Father-in-law was so impressed, he asked me to install a system in his home. After testing his water, and discussing the options again with Charlie, we went with the same system. Again, I ordered on a Thursday. It delivered on Friday. I installed it that weekend.

Two weeks later, he mentioned to me that he now has the best water he has ever had in his house (32+years).

A special thanks to Jean and Charlie for all their help and recommendations. They do a great job. I highly recommend the products and services of Ohio Pure Water.

Sincerely,
Tim
Columbus, OH

I received a water softener from you about four weeks ago. The installation instructions you provided were a breeze. I was apprehensive about having to install the resin, but this was a ten minute job. With my limited plumbing abilities, the installation took about three hours to complete.

The Fleck 5600SE valve is terrific and the unit functions flawlessly. The cost of the softener was less than half of what the local softener companies are asking here in New Jersey. Thanks for providing a good product at a very fair price!

J. Block

I just installed a new terminator system & a water softener. Not knowing a lot about installing these systems, I was a little hesitant. However, I had just received two quotes from two local water companies and both quotes were over $3,200. (I had actually booked an installation prior to finding your site and later canceled it.)

After canceling my installation, my water guy had actually called me back and stated that I was most likely not comparing the same system and valves
that he had recommend. That afternoon I stopped by his store with the info that I had downloaded and was told that it was in fact the same system and
with the same Fleck valves.

That being said, his system would have cost me $3,200 and your system cost me around $1,400 +/-. The difference was around $1,800. The idea of saving $1,800 along with your money back guarantee and technical support was a no brainer for me. As far as the install, if you can sweat a pipe you can
install this system.

The system was so simple to put in, that you can pretty much install it without reading the instructions. As far as my water goes, it's perfect.

After 15 years of dealing with two different water companies and repeated problems, I now have perfect water.

Thanks again,
Kevin

It pays to shop around! I was in the market to replace an old Culligan system and received two estimates from local vendors. One of the quotes was for a 64K AutoTrol system. "Only $1,900 installed! Sign now and I'll take 100 dollars off the price!"

I decided to do a little research; I learned that my water needs would only require a 40K system, max. So, what was this person selling me?

After reading through your website, I felt I found what I was looking for. I called to discuss my needs, and returned the next day and placed my order online.

The system arrived 3 days later, securely packed and undamaged. Installation went without a hitch! The documentation on your website is right-on, simple and to the point, with good pictures too!

Your company provided me with good service, support and fair prices and my new Fleck 5600 is providing our home with Iron free soft water once again.

Thanks again,
Doug

Bought one of your units about a month or so ago. Could not be happier with the unit! Was very easy to install with your on-line instructions. I saved over 300.00 dollars doing it myself and it was fun to boot.

D. Shontz
Bowersville, Ohio

You should know that we are very pleased with our new Ohio Pure unit. Water in the Pittsburgh area is the hardest in the country and we could hardly wait to bring in soft water for our daily use.

I do appreciate very much your patience in helping me to set the capacity meter on the unit. As I mentioned to you, I brought in an experienced plumber to connect the water lines. The thing I worried most about doing the job myself was a tortuous drip, drip, drip. In reality, I feel I could have done it myself. But, it was worth the extra expense if only for the peace of mind.

Thanks again for all your guidance and expertise and thanks to your secretary who was most pleasant in taking my calls.

Regards,
Pete

Hi,
I received everything this afternoon and I got it all installed this evening and now have clear water. I really appreciate the way you took the time to help me. You can bet I'll recommend your company to others.
Thank you so much for your help!

Lisa

On your site you asked people to send in pictures of their installations. Pictures of my installation are attached. I built a valve system to bypass the softener if needed for repair or removal. I used hoses to attach the house system to the softener so I would have some flexibility in placement.

We like the system very much. Thank you for your help. We are very please with the performance and that we now have soft water. The price was great and the system arrived in two days! Thanks again for your help. Thanks.

Joe S.
Dexter, MI

Hello,
The softener is working fine. Attached is an image of my installation. All work was done by me. The filtration manifold was my first real project using copper sweat fittings. As I learned many years ago in the welding trade, good surface preparation makes the rest go easy.

Best regards,
Kim

Hey guys,
I just wanted to say thank you for helping me solve a water problem that has plagued my family every since we moved into our new home 6 years ago! You were very knowledgeable on the recommendation to remove the tannins that were present in our water. Not only did it solve our water problems, but the price was very reasonable compared to quotes that I received from other companies. Installation was also a snap thanks to the detailed online instructions.

Wishing the best for your business,
A. Percle

Gentlemen,
I got your follow up letter and just wanted you to know that the system is working as advertised. The nitrate level in my well water was 12.2 and now with my new system it reports out at 2.5. My original installation created a loud noise when flushing and draining. I call for help and got a suggestion to move the line closer to the P trap and it solved the problem.

All in all...very happy!
Ron

Thank you for producing a great product and providing quick service and delivery. I received my new 40,000 grain Fleck 5600SE water softener two weeks ago. This unit replaced an undersized and poor performing Kenmore softener.

The Fleck unit has more than adequate capacity and has completed one regeneration cycle successfully. This may sound trivial but the old Kenmore softener was unreliable and required much attention to complete consistent regeneration cycles. Thank you again for selling a great product.

W. Marxen

Thank You!

Delivered on time....Easy to install....I saved over $1000 by doing it myself rather than having it installed by a water company here in Florida - for the EXACT system they tried to sell me.

A Piece of Cake....
E. Godfrey

HELLO Folks at Ohio Pure Water. I am in receipt of my new water softener. All components are here and appear to be in good condition. I will advise you when unit is installed & UP & RUNNING.

I wish to thank you for your kind response to my questions and the delivery of my unit was AS ADVERTISED.

I would recommend your company to any one.

Sincerely,
L. Reese

Thank you for your help in selecting the right unit for my house. I'm extremely satisfied with the product I received. Ohio Pure Water is an A+ supplier, your outstanding knowledge of the product was very helpful in making the right choice.

The product arrived at my door step within several days of purchase and every component was there. I'm including a picture of the units installed. Shopping with you was a true pleasure and without any doubt I will be bringing my business to you in the future.

Dan

A few weeks ago I purchased and installed a system from Ohio Pure Water and the experience was as pleasant as installing a water system can be. Great advice on selecting components based on my test results, and after business hours at that!!

Installation was simple, and after a few weeks of service the system seems to have solved my water problems. This is how to build a great American business.

Thanks,
Chuck

I just wanted to let you know how pleased I am with my purchase of the Twintank Fleck 9000 system. I would like to thank everyone at your company for your excellent advice, service and support in helping me to install my water softener system.

I used to have a similar rental system and replaced that with your system for less than half of what the rental company quoted me to leave the existing system.

I would definitely recommend your company to anyone looking for a water treatment product. I am also sending the pictures that I have taken after installing the system. Please let me know your thoughts (this is my first plumbing job...couldn't have done it without your advice)

Thank you,
Sunil

I would like to congratulate your company on the excellent service I got when I ordered a FL-5600 auto backwash carbon water filter. I called in the order on Monday May 19 and the filter arrived by U.P.S. Thursday May 22. Everything was as stated by your representative. I installed the filter Thursday night and had great tasting coffee Friday morning.

Thanks,
R. West

We are extremely pleased with the improved quality of water (taste, clarity, and what seems to be improved water softness). I am so appreciative of the expertness and business like way in which you conduct your business. It is a pleasure doing business with real professionals!

Thanks,
J. & C. Curtis

Just wanted to thank you and everybody at Ohio Pure Water Company for your excellent advice, service and support in helping me to install my water softener system I recently purchased from your company. The system was finally turned on about 2 weeks ago and it is working great! And the Big Blue filter is superb; it does not restrict water flow like my old filter did and will, hopefully, not require frequent replacement.

Ohio Pure Water is exceptional among consumer retail companies in delivering quality, affordability and courtesy for both your products and services. I will, without reservation, recommend your company to friends and neighbors whenever the subject of water treatment is discussed.

Many thanks,
R. Prystash

You seem to have both the best net prices and the best quality, took lots of time to separate all the BS on the net in the water treatment process, wish they would lock up those magnet guys and others that claim they have a filter that works for life to simplify the search. Never was one to
believe in magic, but I certainly believe in deception.

Thanks,
Nick

We are 1000% totally pleased with our new reverse osmosis unit, thank you very much! I was privileged to see a friend's unit in southern Florida last fall and I knew right then and there it was exactly what I was looking for. I am sick and tired of owning and working on Sears/Culligan units.

When I got home from my Florida trip, and was financially able, I got in touch with you folks and ordered my unit. It was everything you said it was and so much more. It only cost a tiny bit more than units which do not even compare with your's.

1. This is a serious unit. (Nothing light-duty here) 2. Your advice is concise and exact. (You DO NOT try to sell the customer something they do not need or want) 3. The unit was easy to install, especially with the printable instructions, the included instructions, and the ability to call you folks toll free and receive nice, polite, courteous answers. It worked perfectly right from the start: No leaks, no noises, and just good, filtered, softened water almost immediately! 4. The unit is attractive and yet it looks "industrial". It doesn't look like some sort of disguised light-duty appliance. 5. It looks serious, it works seriously, and I expect that it will give long, serious service. The one my friend in Florida owned had made him very, very happy. When Charles told me this unit "WOULD" give me long, trouble-free service I believed him. (I still do) I am proud of this unit, I feel that it was money well-spent, I have recommended it to everyone I can and I always will, and when/if I ever need to replace it there will be no doubt I WILL buy another one. Compared to your product, everything else appears to be a waste of money! Thank you for a quality product!

N. Cooter

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