Ohio Pure Water has a very comprehensive web site, great sales and installation support, and excellent prices. But what makes them a truly great company is their no hassle, no quibble product support when there's a problem. In my case, I had not one, but two problems with my purchase.

I bought a greensand filter with a 2510 control and a water softener with a 5600 control. The 2510 came configured incorrectly - human errors happen. OPWC immediately sent me the correct 2510 and sent UPS to pick up the incorrect one - no additional charge.

After my systems were installed, I noticed a problem with the backwash flow rate with the 5600 control - mechanical problem. OPWC sent me a new control which solved the problem. Again, I was not charged shipping in either direction.

I had planned to by a Reverse Osmosis system from another reliable company I know, but after the support I experienced with OPWC, I bought it from OPWC instead!

With this kind of after-sale support, I will definitely recommend OPWC to anyone who is looking for water treatment equipment.

Ron S.

I received a water softener from you about four weeks ago. The installation instructions you provided were a breeze. I was apprehensive about having to install the resin, but this was a ten minute job. With my limited plumbing abilities, the installation took about three hours to complete.

The Fleck 5600SE valve is terrific and the unit functions flawlessly. The cost of the softener was less than half of what the local softener companies are asking here in New Jersey. Thanks for providing a good product at a very fair price!

J. Block

It pays to shop around! I was in the market to replace an old Culligan system and received two estimates from local vendors. One of the quotes was for a 64K AutoTrol system. "Only $1,900 installed! Sign now and I'll take 100 dollars off the price!"

I decided to do a little research; I learned that my water needs would only require a 40K system, max. So, what was this person selling me?

After reading through your website, I felt I found what I was looking for. I called to discuss my needs, and returned the next day and placed my order online.

The system arrived 3 days later, securely packed and undamaged. Installation went without a hitch! The documentation on your website is right-on, simple and to the point, with good pictures too!

Your company provided me with good service, support and fair prices and my new Fleck 5600 is providing our home with Iron free soft water once again.

Thanks again,
Doug

You should know that we are very pleased with our new Ohio Pure unit. Water in the Pittsburgh area is the hardest in the country and we could hardly wait to bring in soft water for our daily use.

I do appreciate very much your patience in helping me to set the capacity meter on the unit. As I mentioned to you, I brought in an experienced plumber to connect the water lines. The thing I worried most about doing the job myself was a tortuous drip, drip, drip. In reality, I feel I could have done it myself. But, it was worth the extra expense if only for the peace of mind.

Thanks again for all your guidance and expertise and thanks to your secretary who was most pleasant in taking my calls.

Regards,
Pete

Hey guys,
I just wanted to say thank you for helping me solve a water problem that has plagued my family every since we moved into our new home 6 years ago! You were very knowledgeable on the recommendation to remove the tannins that were present in our water. Not only did it solve our water problems, but the price was very reasonable compared to quotes that I received from other companies. Installation was also a snap thanks to the detailed online instructions.

Wishing the best for your business,
A. Percle

Thank you for producing a great product and providing quick service and delivery. I received my new 40,000 grain Fleck 5600SE water softener two weeks ago. This unit replaced an undersized and poor performing Kenmore softener.

The Fleck unit has more than adequate capacity and has completed one regeneration cycle successfully. This may sound trivial but the old Kenmore softener was unreliable and required much attention to complete consistent regeneration cycles. Thank you again for selling a great product.

W. Marxen

HELLO Folks at Ohio Pure Water. I am in receipt of my new water softener. All components are here and appear to be in good condition. I will advise you when unit is installed & UP & RUNNING.

I wish to thank you for your kind response to my questions and the delivery of my unit was AS ADVERTISED.

I would recommend your company to any one.

Sincerely,
L. Reese

A few weeks ago I purchased and installed a system from Ohio Pure Water and the experience was as pleasant as installing a water system can be. Great advice on selecting components based on my test results, and after business hours at that!!

Installation was simple, and after a few weeks of service the system seems to have solved my water problems. This is how to build a great American business.

Thanks,
Chuck

I would like to congratulate your company on the excellent service I got when I ordered a FL-5600 auto backwash carbon water filter. I called in the order on Monday May 19 and the filter arrived by U.P.S. Thursday May 22. Everything was as stated by your representative. I installed the filter Thursday night and had great tasting coffee Friday morning.

Thanks,
R. West

We are extremely pleased with the improved quality of water (taste, clarity, and what seems to be improved water softness). I am so appreciative of the expertness and business like way in which you conduct your business. It is a pleasure doing business with real professionals!

Thanks,
J. & C. Curtis

Just wanted to thank you and everybody at Ohio Pure Water Company for your excellent advice, service and support in helping me to install my water softener system I recently purchased from your company. The system was finally turned on about 2 weeks ago and it is working great! And the Big Blue filter is superb; it does not restrict water flow like my old filter did and will, hopefully, not require frequent replacement.

Ohio Pure Water is exceptional among consumer retail companies in delivering quality, affordability and courtesy for both your products and services. I will, without reservation, recommend your company to friends and neighbors whenever the subject of water treatment is discussed.

Many thanks,
R. Prystash

You seem to have both the best net prices and the best quality, took lots of time to separate all the BS on the net in the water treatment process, wish they would lock up those magnet guys and others that claim they have a filter that works for life to simplify the search. Never was one to
believe in magic, but I certainly believe in deception.

Thanks,
Nick

We are 1000% totally pleased with our new reverse osmosis unit, thank you very much! I was privileged to see a friend's unit in southern Florida last fall and I knew right then and there it was exactly what I was looking for. I am sick and tired of owning and working on Sears/Culligan units.

When I got home from my Florida trip, and was financially able, I got in touch with you folks and ordered my unit. It was everything you said it was and so much more. It only cost a tiny bit more than units which do not even compare with your's.

1. This is a serious unit. (Nothing light-duty here) 2. Your advice is concise and exact. (You DO NOT try to sell the customer something they do not need or want) 3. The unit was easy to install, especially with the printable instructions, the included instructions, and the ability to call you folks toll free and receive nice, polite, courteous answers. It worked perfectly right from the start: No leaks, no noises, and just good, filtered, softened water almost immediately! 4. The unit is attractive and yet it looks "industrial". It doesn't look like some sort of disguised light-duty appliance. 5. It looks serious, it works seriously, and I expect that it will give long, serious service. The one my friend in Florida owned had made him very, very happy. When Charles told me this unit "WOULD" give me long, trouble-free service I believed him. (I still do) I am proud of this unit, I feel that it was money well-spent, I have recommended it to everyone I can and I always will, and when/if I ever need to replace it there will be no doubt I WILL buy another one. Compared to your product, everything else appears to be a waste of money! Thank you for a quality product!

N. Cooter

Thank you, Thank you!! Fantastic service - it is so nice to deal with a company/web site that cares.

Jo

I wanted to take time to thank you for the prompt and accurate processing of my order for the softener. Now I know who to send my friends and family to!!!!

Great Job again!

Sincerely,
Rikki

I figured I saved over $600.00 ordering from your company and I have a better system than I could find locally. The instructions on the web site were good.

M. McNamee

I received my order yesterday. Everything is great! Great FAST service! Thank you, Great service is highly appreciated and very hard to find these days!

C. Spalding

I just received your letter in the mail regarding my recent purchase of a brine tank for my water Softener. At first I was a bit hesitant to order over the internet, but since I could find very little information in the local Yellow Pages, I decided to give it a try and I then found your web site. The brine tank arrived in a timely manner and was easily installed.

I have come away from this experience very impressed with your company and the fact that you are willing to completely back up the products you sell. Too many times I have been burned by various manufacturers that promise "complete satisfaction" and then have ignored my requests for help.

I promise to recommend your products AND your integrity to everyone I know. It is refreshing to know there are solid, customer oriented companies, like your's, that still place the satisfaction of the customer above a marginal gain in profitability.

R. Eliason

You do a great job. Your business should grow.

L. Kozak

Boy that U.P.S. driver must have made good time, as our softener got here a day early! Thanks for your kind attention and prompt service. The softener I ordered was exactly what I needed and it is nice not to have to compromise. Also when I received my order, it was on time and correct!

Thanks again, and best regards,
T. Byrnes,
Your newest satisfied customer

I received the pipe/basket for the valve I bought from you, (1" dia.). I cut it to length and installed it and the softner works GREAT! Thanks for all your help. It's amazing the difference that larger basket made. I'm a happy customer, keep up the good work!

Sincerely,
J. Ruhl

Thank you. Got my order today. All is working fine . It is people like you that makes people like me happy and proud of you. Merry christmas and we will do business again.

J.Lahaie

I received the remaining items for my system last week and I installed the system this week (see photo). Thanks for getting all the correct items to me. The system seems to be working well. The iron was immediately reduced from about 2ppm to less than 0.3ppm which was our goal!

Thank you
D. Cutler

This is just a note of thanks. The product you sold me was delivered when promised, installed easily as outlined in your instructions, and works like a charm. I had never planned to get into the water business, but the first system I purchased, at great expense, lasted only 2 years and I discovered through research that it was a low quality system to begin with.

Most of the water quality businesses in my area have gone under due to their shady business practices. Thanks again, I have enclosed a picture of my installation.

Thanks,
T. Snyder

I just had to write and tell you how pleased my husband, Roger, and I are with our Fleck 5600, 48,000 grain water softener. It uses much less salt than our previous water softener and seems to be much more efficient. Also, I would like to thank you for answering questions for us before purchasing and the timely manner in which you shipped the product. We will highly recommend your company to others.

Thank you,
J. Olson

Thank You! I received my order. Outstanding service. This is my first time ordering but I assure you it won't be the last. Thanks again!!!

H. Cigolle

Thanks again. I love the water softener and Microline. Fantastic quality. That's why I'm coming back for the whole house filter after I saw what was in the bottom of my water heater when I cleaned it a few weeks ago.

Gary

We have clean water! Thank you so much for all the
help, It has been a joy doing buisness with you folks. I'll send pictures and call with a report.

T. Rogalla

I just wanted to Email you and personally thank you for the way you conduct business. It has become rare now-a-days to inquire, order, and consummate a project as quickly as has been my experience with your company. The unit came last Friday after only three days, and, the gravel & carbon arrived Monday. I installed the unit yesterday and so far, so good!

Somewhere I recall reading a request to send a picture of the installation that I have attached. The overall height was considerably more than the original iron filter so I had to do some "creative plumbing" to make it fit in the same space. I couldn't arrange it so it would face forward
[outward] but what the heck, it works!

Again, thank you for your courtesy, expertise, and promptness in meeting my request. Be assured, if any of my friends and neighbors have water treatment needs, I'll certainly recommend Ohio Pure Water Company.

J. Curtis