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Charlie,
Ohio Pure Water’s customer service is prompt via email or phone. CK is very knowledgeable, helpful and patient.

He is willing to talk you through the installation process, but you need to have at least some basic plumbing knowledge (mine is pretty basic, e.g. I know what a copper pipe looks like). 

CK set me up with a 48,000 grain unit for $400 LESS than what a local plumber was going to sell me a 32,000 grain unit.  The new unit was delivered to the house via a freight truck with a lift gate and was all set up and ready to install. 

Would I purchase from Ohio Pure Water again?  Yes! 

My recommendation is, get your water tested and send the results (water hardness in grains per gallon and total dissolved solids, TDS) to CK and he’ll set you up with the proper softener.
 
The softener has been working great… my whole family can notice the difference between the new softener compared to the old.

Thanks again...!

- D. Bruns

Charlie –
Attached are pictures of the installed unit.  Thank you for all your help!

My experience with Ohio Pure Water was outstanding!  Charlie and Jean handled my order professionally and the equipment arrived in great condition in a timely manner.  They also followed up with an email containing some helpful additions to the installation manuals. 

During the installation, they quickly answered a couple of questions over the phone so the installation went perfectly.  Once installed, Charlie called and walked me through the programming and start up.  Although I could have used the provided manuals, having someone so familiar with the process made the startup seamless.

Lastly, their knowledge of and experience with water treatment and softening was impressive.  I would highly recommend Ohio Pure Water to anyone seeking help with water treatment needs. 

Warmest Regards

- M. Orth

CK,

I want to start by saying I do not do install water softeners, purification or Stenner systems for a living. I’m in the tech industry.

With that being said it was hard to fail after reading the instructions laid out by CK. He was able to walk me through the entire process and let me know what to do and what not to do.

The service provided by Ohio Pure Water was impeccable. You really do not see this level of service anywhere, any more - and it was a pleasant change.

In addition the prices of the products were great and CK was able to work with me to figure out what I needed and what I did not.

- R. Demariano

Thank you very much for the quick help, Charlie!

Here is a review, and photos attached, if you’d like to post this.

I forget how I found OPWC but I am so glad I did. The best prices with the most amount of customization and after order support.

Charlie has been super responsive and helpful from ordering to install, and post install support. I have never installed any sort of water fixture before and the guides they write, and the phone calls I had, made it a painless and easy process.

Maybe 4hrs or so in total for my first time doing any of this!

Saved $1000 vs a subpar installed unit from a local vendor. 10/10.

Have a great day!

- C. Tappan

CK,

I recently completed the installation of my new Fleck 9100SXT water softener along with whole-house filtration (3X 20″ big blue filters).

I could not be happier with the products that I was sold or the service that was provided.

Through the entire order process Charlie was patient and helpful in deciding which equipment would be right for my situation.

When I decided that one of the components I had purchased wasn’t needed, OPWC returned it without any hassles. Highly recommend, would and will do business with again if the need ever arises.

Although given the equipment I bought I am hoping I never need to deal with my water softener again.

- Mr. Spaulding